Frequently Asked Questions
Everything you need to know about your order and official Conan Gray merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. Please note that pre-order items will ship around the release date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Music and limited-edition media must be unopened to be eligible for a refund.
How do I care for my apparel?
To preserve the quality of the prints and fabrics, we recommend machine washing cold with like colors and tumbling dry on low or air drying.
Can I change my shipping address after placing an order?
Address changes can only be made before the order has been processed for shipment. Please contact our support team immediately if you need to update your details.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay to ensure a secure and easy checkout process.